Terms of service

Yep. Here are the updated versions with the legal entity and public brand handled cleanly.

Return & Refund Policy

At What’s Right Co., operated by Maverick Ventures, LLC dba What’s Right Collective, we want every order to arrive correctly and in good condition. If something arrives defective, damaged, or not as described, we’ll review the issue and make it right in accordance with this policy.

Because our apparel and merchandise are made to order by our print partner, we do not accept returns or exchanges for change of mind, ordering the wrong size, ordering the wrong color, or other preference-based reasons.

Books

If your book arrives defective, damaged, or not as described, contact us within 30 days of delivery at hello@whatsright.co.

Please include your order number, a clear photo of the issue, and a photo of the packaging if the item arrived damaged in transit.

Once reviewed and approved, we may provide a replacement, refund, or other appropriate resolution.

Apparel & Merchandise

Apparel and merchandise are printed on demand specifically for your order and cannot be restocked or resold. These items are eligible for review only if they arrive defective, damaged, misprinted, or incorrect.

Covered issues include wrong item sent, wrong size sent compared with your order confirmation, printing error or manufacturing defect, or an item damaged before or during delivery.

To request help, contact us within 14 days of delivery at hello@whatsright.co with your order number, a clear photo of the full item, a close-up photo of the problem, and a photo of the packaging if the item arrived damaged.

We may ask for additional photos or information before approving a replacement or refund.

What Is Not Covered

We do not offer refunds, returns, or exchanges for ordering the wrong size, color, design, or item; change of mind; normal variation in color, placement, or sizing within standard production tolerance; items that have been worn, washed, altered, damaged after delivery, or used beyond inspection; minor packaging damage when the item itself is unaffected; orders shipped to an incorrect address provided at checkout; packages marked delivered by the carrier but reported missing, unless required by law or carrier investigation; or gift cards, which are non-refundable.

Preorder and launch-priced items are covered by this policy and are not treated as final sale.

Review & Approval

All refund and replacement requests are reviewed before approval. Submitting a request does not automatically guarantee a refund or replacement.

We reserve the right to deny claims that are incomplete, unsupported by photos, submitted after the applicable deadline, inconsistent with order records, or appear to involve misuse of this policy.

For repeated claims, high-value orders, or claims requiring additional verification, we may require the item to be returned before issuing a refund or replacement.

Replacements

For approved defective, damaged, or incorrect items, the usual resolution is a replacement of the same item in the same size, color, and design originally ordered.

If a replacement is unavailable, we may issue a refund to the original payment method.

Refunds

Once a refund is approved, we’ll issue it to the original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at hello@whatsright.co.

Returns

In many cases, you will not need to send the item back. However, we may require a return before approving or completing a refund or replacement.

If a return is required, we’ll provide instructions and, when appropriate, a prepaid shipping label. Please do not ship anything to us unless we ask you to. Unrequested returns may not be processed or refunded.

Questions

For return- or refund-related questions, contact us at hello@whatsright.co.

Terms of Service

Overview

This website is operated by Maverick Ventures, LLC, doing business as What’s Right Collective and referred to here as What’s Right Co. Throughout the site, the terms “What’s Right Co.,” “we,” “us,” and “our” refer to Maverick Ventures, LLC dba What’s Right Collective.

By visiting our site or purchasing something from us, you agree to these Terms of Service. Please read these terms carefully before using our website. If you do not agree to these terms, you should not use this site or purchase from us.

Online Store Terms

By placing an order, you confirm that the information you provide is accurate and complete. You agree not to use our products, website, or services for any unlawful purpose.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion, including where we suspect fraud, abuse, unauthorized resale, or violation of these terms.

Products & Availability

We make reasonable efforts to display product descriptions, images, colors, sizing, prices, and availability accurately. However, we cannot guarantee that your device’s display will show colors or details exactly as they appear in person.

Some products, including apparel and merchandise, are made to order by our print partner. Availability, production times, and shipping times may vary.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

Made-to-Order Items

Apparel and merchandise are produced specifically for your order. Because these items are custom produced through print-on-demand fulfillment, they are not eligible for returns or exchanges due to change of mind, wrong size ordered, wrong color ordered, or other preference-based reasons.

Please review product details, size charts, colors, and your shipping address carefully before placing your order.

Orders, Pricing & Payment

Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to update prices, correct errors, or cancel orders affected by pricing, product, or inventory mistakes.

Payment must be completed at checkout before an order is processed. By submitting payment information, you represent that you are authorized to use the selected payment method.

Shipping & Delivery

Shipping times are estimates and are not guaranteed unless expressly stated. Made-to-order items may require production time before shipment.

We are not responsible for delays caused by carriers, customs, incorrect shipping addresses, weather, holidays, or events outside our reasonable control.

If an order is returned to sender because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy, which is incorporated into these Terms of Service.

For made-to-order apparel and merchandise, refunds or replacements are available only for approved claims involving defective, damaged, misprinted, or incorrect items.

We may require photos, additional information, or return of the item before approving a refund or replacement. We reserve the right to deny unsupported, incomplete, late, repeated, or suspicious claims.

Preorders & Launch-Priced Items

Preorder and launch-priced items are covered by our posted Return & Refund Policy unless otherwise stated on the product page.

Estimated release dates, production dates, and shipping dates are provided in good faith but may change due to production, supplier, or fulfillment delays.

Intellectual Property

All content on this website, including text, graphics, logos, product designs, images, videos, downloads, and other materials, is owned by or licensed to Maverick Ventures, LLC dba What’s Right Collective and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content or designs without written permission.

User Comments, Reviews & Submissions

If you submit reviews, comments, photos, testimonials, feedback, or other content to us, you grant us permission to use, reproduce, edit, publish, and display that content in connection with our business, marketing, and website.

You agree that your submissions will not violate the rights of any third party, contain unlawful material, or include abusive, misleading, defamatory, or harmful content.

We reserve the right to remove or refuse user-submitted content at our discretion.

Third-Party Services

Our store is hosted on Shopify and may use third-party services for payment processing, order fulfillment, shipping, analytics, email, advertising, or customer support.

Your use of those services may be subject to their own terms and privacy policies.

Accuracy of Information

We do our best to keep information on our site current and accurate, but errors may occur. We reserve the right to correct errors, update information, cancel orders, or change content at any time.

Limitation of Liability

To the fullest extent permitted by law, What’s Right Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order will not exceed the amount you paid for that order.

Indemnification

You agree to indemnify and hold harmless Maverick Ventures, LLC dba What’s Right Collective from any claim, demand, loss, liability, or expense arising out of your violation of these Terms of Service or your misuse of our website, products, or services.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated terms.