Shipping policy

Shipping Policy

At What’s Right Co., operated by Maverick Ventures, LLC dba What’s Right Collective, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how shipping works for books, apparel, merchandise, preorders, and made-to-order items.

Order Processing

Orders are processed after payment is completed at checkout.

Some items, including apparel and merchandise, are made to order by our print partner. These items require production time before they ship. Production times may vary based on item type, order volume, holidays, supplier availability, and other fulfillment conditions.

If your order contains multiple items, they may ship separately and arrive in different packages.

Shipping Times

Shipping times shown at checkout are estimates and do not include production time for made-to-order items unless otherwise stated.

We do our best to provide accurate estimates, but delivery dates are not guaranteed. Carrier delays, weather, holidays, customs processing, incorrect addresses, and other events outside our control may affect delivery.

Shipping Rates

Shipping rates are calculated at checkout based on the items ordered, delivery location, shipping method, and carrier options available at the time of purchase.

Any applicable shipping fees will be shown before you complete your order.

Made-to-Order Apparel & Merchandise

Apparel and merchandise are printed on demand specifically for your order. Because these items are custom produced, fulfillment may take additional time before shipment.

Please review your order details carefully before submitting your order, including item, size, color, design, and shipping address.

Once a made-to-order item enters production, we may not be able to cancel or change the order.

Preorders

Preorder items will ship after they become available. Estimated release, production, and shipping dates are provided in good faith but may change due to production schedules, supplier delays, or fulfillment conditions.

If your order includes both preorder and in-stock items, they may ship separately or together depending on fulfillment availability.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly because of an address entered incorrectly by the customer.

If an order is returned to sender because of an incorrect, incomplete, or undeliverable address, we may offer to reship the order at the customer’s expense. Original shipping charges may not be refundable.

Lost, Stolen, or Missing Packages

Once a package is marked delivered by the carrier, we are not responsible for lost, stolen, or missing packages unless required by law or carrier investigation.

If your package is marked delivered but you cannot locate it, please first check with household members, neighbors, building staff, mailrooms, parcel lockers, and the carrier.

If you still cannot locate the package, contact us at hello@whatsright.co with your order number. We’ll do our best to help you review the situation, but replacement or refund is not guaranteed for packages marked delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within the timeframe listed in our Return & Refund Policy.

Include your order number, a clear photo of the full item, a close-up photo of the issue, and a photo of the packaging if the item arrived damaged.

Approved claims may be eligible for a replacement, refund, or other appropriate resolution.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges required by their country.

Customs processing may delay delivery. We are not responsible for delays caused by customs or import procedures.

If an international package is refused, abandoned, or returned because customs fees were not paid, shipping charges and related costs may not be refundable.

Order Tracking

When tracking is available, you’ll receive tracking information after your order ships. Please allow time for the carrier to scan and update tracking information.

If tracking has not updated for several business days, contact the carrier first, then contact us at hello@whatsright.co if you still need help.