Refund policy

Return & Refund Policy

At What’s Right Co., we want every order to arrive correctly and in good condition. If something arrives defective, damaged, or not as described, we’ll review the issue and make it right in accordance with this policy.

Because our apparel and merchandise are made to order by our print partner, we do not accept returns or exchanges for change of mind, ordering the wrong size, ordering the wrong color, or other preference-based reasons.

Books

If your book arrives defective, damaged, or not as described, contact us within 30 days of delivery at hello@whatsright.co.

Please include:

Your order number
A clear photo of the issue
A photo of the packaging, if the item arrived damaged in transit

Once reviewed and approved, we may provide a replacement, refund, or other appropriate resolution.

Apparel & Merchandise

Apparel and merchandise are printed on demand specifically for your order and cannot be restocked or resold. These items are eligible for review only if they arrive defective, damaged, misprinted, or incorrect.

Covered issues include:

Wrong item sent
Wrong size sent compared with your order confirmation
Printing error or manufacturing defect
Item damaged before or during delivery

To request help, contact us within 14 days of delivery at hello@whatsright.co.

Please include:

Your order number
A clear photo of the full item
A close-up photo of the problem
A photo of the packaging if the item arrived damaged

We may ask for additional photos or information before approving a replacement or refund.

What Is Not Covered

We do not offer refunds, returns, or exchanges for:

Ordering the wrong size, color, design, or item
Change of mind
Normal variation in color, placement, or sizing that is within standard production tolerance
Items that have been worn, washed, altered, damaged after delivery, or used beyond inspection
Minor packaging damage when the item itself is unaffected
Orders shipped to an incorrect address provided at checkout
Packages marked delivered by the carrier but reported missing, unless required by law or carrier investigation
Gift cards, which are non-refundable

Preorder and launch-priced items are covered by this policy and are not treated as final sale.

Review & Approval

All refund and replacement requests are reviewed before approval. Submitting a request does not automatically guarantee a refund or replacement.

We reserve the right to deny claims that are incomplete, unsupported by photos, submitted after the applicable deadline, inconsistent with order records, or appear to involve misuse of this policy.

For repeated claims, high-value orders, or claims requiring additional verification, we may require the item to be returned before issuing a refund or replacement.

Replacements

For approved defective, damaged, or incorrect items, the usual resolution is a replacement of the same item in the same size, color, and design originally ordered.

If a replacement is unavailable, we may issue a refund to the original payment method.

Refunds

Once a refund is approved, we’ll issue it to the original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at hello@whatsright.co.

Returns

In many cases, you will not need to send the item back. However, we may require a return before approving or completing a refund or replacement.

If a return is required, we’ll provide instructions and, when appropriate, a prepaid shipping label. Please do not ship anything to us unless we ask you to. Unrequested returns may not be processed or refunded.